Shipping

Shipping

We’ve extended your time to make returns during the holiday shopping season. 

Items purchased between November 15, 2024 and December 15, 2024 are eligible to be returned for a refund until January 15, 2025. - Our standard 30-day return policy applies to items purchased on or after December 16, 2024. 

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We understand how important your order is to you. The Solist specializes in arranging shipment on time for your order that is safe, reliable, and effective, ensuring that you receive your purchase in excellent condition.

  • All orders ship within 2 business days. Orders won't be fulfilled over the weekend or federal holidays.
  • We can guarantee same day fulfillment for express orders only if placed before 3pm EST. 

    SOME COMMON SHIPPING CONSIDERATIONS:

    Shipping to the United States:

    • US Ground Shipping is complimentary. 
    • US 2 Day Air: $14.99
    • US Next Day Air: $29.99

    Track your order status by logging in on thesolist.com or by contacting concierge@thesolist.com

    Additional US taxes. Local law requires us to collect sales tax in select states. Proper tax information will be reflected within checkout.

    New York Pick up: 

    If your item is available for pick up please allow 24 to 48h for your order to be ready. concierge@thesolist.com will contact you after you place your order to set up a pick up time. 

    International shipping - Fedex 

    • International Shipping: $95
    • Canada: $45

    Shipment tracking info will be provided as available. Shipment from US to Asia will normally take 10-14 days. For shipment to China, please enter your shipping address in Chinese.

    Our orders are packed and shipped within 2 business days. 

    Additional international taxes. Certain countries may apply additional charges to shipments, including a Value Added Tax (VAT) or Goods and Services Tax (GST). These additional costs are the responsibility of the customer.

    Delivery signature required. Security, effective tracking, and best protection of your order from The Solist requires that an adult signature is provided at the time of delivery. Packages will not be left at your door or delivered without a valid signature. All orders under $500 don't require a signature.


    SHIPPING ASSISTANCE & SUPPORT

    If you have any questions about our shipping procedures, our policies, or need personalized assistance with a shipping question related to an order, please contact our Concierge Service at (201) 399-7339, or you can email us directly at concierge@thesolist.com