Returns

Returns

Extended Holiday Returns

We’ve extended your time to make returns during the holiday shopping season. Items purchased between November 15, 2024 and December 15, 2024 are eligible to be returned for a refund until January 15, 2025. Our standard 30-day return policy applies to items purchased on or after December 16, 2024.

Don’t wait until the last minute—place your order now to ensure timely delivery and stress-free gifting!

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We are very passionate about delivering outstanding customer service: we want you to love your new luxury purchase.

If you are not satisfied with your purchase from The Solist, you can return it within 30 days for a full refund to your original form of payment, subject to the following conditions:

The product must be returned in the original condition as received, and in the original packaging.- only purchases made within the last 30 days are eligible from return and/or exchange

  • The Following Items are not eligible for return or exchange;
  • Gifts with Purchase
  • Original Shipping Charges
  • gift Cards
  • Please note that returns are subject to a handling fee. 

To start the Return/Exchange process please CLICK HERE


If your reason for return is due to manufacturing defect or damage incurred during shipment, you may be eligible for repair or replacement covered by the The Solist warranty or original manufacturer warranty: please see our Warranty Information page for more information.

Please do not attempt repairs yourself, or allow a third party to attempt repairs without explicit written consent and authorization from ShopWorn, otherwise your warranty will be automatically invalidated; in this event, repair of any damage becomes the responsibility of the purchaser.

Please allow up to 5 business days to for us to process your return and up to 3 additional days for your return to show up in your account. We appreciate your patience.

Thank you for shopping with The Solist.

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Shipping Information & Holiday Deadlines

Important Holiday Shipping Deadlines

Make sure your gifts arrive in time for the holidays! Below are the cutoff dates for shipping within the United States. We are delighted to offer the following shipping benefits for a limited time:

  • US Ground Shipping: Order by December 16 | Free Ground Shipping on all orders

  • US 2-Day Shipping: Order by December 19 | Free 2-Day Shipping on orders over $500.

  • US Overnight Shipping: Order by December 20 | Free Overnight Shipping on orders over $1000