Warranty Information

Warranty Information

The Solist Warranty

At The Solist, we stand behind the quality and authenticity of every piece we offer. Whether you are purchasing a never-worn treasure or a carefully selected pre-owned piece, our commitment to exceptional quality and service remains the same.

Every watch and piece of fine jewelry is sourced through our network of leading luxury brands, authorized retailers, and trusted partners. All items undergo careful inspection to ensure they meet our quality and authenticity standards.

For your peace of mind, we offer dedicated warranty coverage on both new and pre-owned purchases.

THE SOLIST WARRANTY FOR WATCHES

Two-Year Warranty

Every watch purchased from The Solist, whether new or pre-owned, is guaranteed authentic and backed by our Two-Year Solist Warranty.

Your watch is covered for a period of two (2) years from the date of purchase. This warranty covers mechanical defects related to the movement, hands, and dial resulting from defective materials or workmanship under normal use.

If a covered issue arises during this period, The Solist will repair your watch free of charge.

For pre-owned watches, our warranty applies to covered mechanical defects but does not extend to cosmetic imperfections or signs of previous wear disclosed at the time of purchase.

If you notify us of a defect within the first fourteen (14) days of receiving your watch, you may return it for a full refund, provided it remains in the same condition in which it was delivered.

What's Not Covered

The Solist Warranty does not cover:

  • Normal wear and tear, including scratches or cosmetic changes to the crystal, case, strap, or bracelet

  • Pre-existing cosmetic imperfections or signs of wear disclosed at the time of purchase

  • Damage caused by improper handling, negligent care, or accidents, including drops or impact

  • Lost or damaged gemstones or decorative elements

  • Damage resulting from water exposure or improper use beyond the watch's specified water-resistance rating

  • Routine maintenance, including battery replacement, strap replacement, or servicing unrelated to a covered defect

Important: Any repairs, modifications, or servicing performed by a third party without prior written authorization from The Solist will void the warranty.

Certain timepieces may also retain their original manufacturer warranty. If your watch requires service, our team will advise whether it should be sent to the manufacturer or handled directly by The Solist.

Need Assistance?

If you believe your watch requires warranty service, please contact our Concierge Team at concierge@thesolist.com.

Our team will review your request, provide a return authorization number when applicable, and guide you through the next steps.

THE SOLIST WARRANTY FOR FINE JEWELRY

90-Day Quality Assurance Warranty

Every piece of fine jewelry at The Solist, whether new or pre-owned, is carefully inspected before shipment to ensure it meets our standards of quality and craftsmanship.

For your peace of mind, we offer a complimentary 90-Day Quality Assurance Warranty on all fine jewelry purchases delivered within the United States.

This warranty covers genuine defects in workmanship or materials present at the time of delivery, including eligible issues with settings, clasps, and structural integrity.

For pre-owned jewelry, the warranty covers qualifying defects but excludes any cosmetic imperfections or signs of previous wear disclosed at the time of purchase.

What's Covered (Within 90 Days)

The Solist will repair or replace your item at no cost if any of the following qualifying issues are identified:

  • Items Arriving Damaged – Damage or defects occurring during shipping or handling

  • Faulty Clasps or Closures – Closures that fail due to workmanship defects

  • Loose or Misaligned Stones – Stones arriving loose, unset, or improperly secured

  • Material Flaws – Structural defects in the metal or construction

  • Incorrect Product Received – An item, size, or variation that differs from your order

What's Not Covered

The following are excluded from warranty coverage:

  • Normal wear and tear, scratches, or cosmetic changes resulting from everyday use

  • Pre-existing cosmetic imperfections or signs of wear disclosed at the time of purchase

  • Fading or discoloration caused by exposure to chemicals, heat, pools, or perfumes

  • Natural metal wear, including thinning prongs over time

  • Damage caused by accidental impact, improper handling, or negligent care

  • Misshaping of rings or bangles caused by pressure or catching

  • Chain breakage caused by pulling or snagging

  • Stone loss resulting from impact, trauma, or improper handling

  • Repairs, resizing, modifications, or alterations performed by a third party without prior written authorization from The Solist

Important: Unauthorized third-party repairs or alterations will void the warranty.

Need Assistance?

Our Concierge Team is here to assist with warranty questions, repairs, and service inquiries.

Please contact concierge@thesolist.com, and our team will be happy to guide you through the process.