Warranty Information

Warranty Information

Warranty

 

THE SOLIST WARRANTY FOR WATCHES

Two-Year Warranty

At The Solist, we guarantee that every watch purchased from us is authentic, never consumer-owned, and sourced directly from an authorized dealer or the brand itself.

Your watch is covered by The Solist Warranty for a period of two (2) years from the date of purchase. This warranty covers manufacturer defects related to the movement, hands, and dial. If an issue arises with any of these elements due to defective materials or workmanship under normal use, we will repair your watch free of charge.

If you notify us of a defect within the first fourteen (14) days, you may return your unworn, undamaged watch for a full refund.

What’s Not Covered

The Solist Warranty does not cover:

  • General wear and tear on the crystal, case, strap, or bracelet

  • Damage caused by improper handling, negligent care, or accidents (including drops or impact)

  • Lost or damaged gemstones or decorative elements

Important: Any repairs or service performed by a third party without written authorization from The Solist will immediately void your warranty.

Certain timepieces may retain their original manufacturer warranty. If your watch requires service, we will advise whether it should be sent to the manufacturer or to The Solist.

Need Assistance?

Please contact us at concierge@thesolist.com if you believe your watch requires warranty service. Our team will provide a return authorization number and further instructions.

 

THE SOLIST WARRANTY FOR FINE JEWELRY

90-Day Quality Assurance Warranty

Every fine jewelry piece at The Solist is carefully inspected before shipment. To ensure peace of mind, we offer a complimentary 90-Day Quality Assurance Warranty on all fine jewelry purchases delivered within the U.S. This warranty covers genuine defects in workmanship or materials present at the time of delivery.

If you believe your piece has a defect, please contact our Concierge Team at concierge@thesolist.com.

What’s Covered (Within 90 Days)

The Solist will repair or replace your item at no cost if any of the following issues are present upon arrival:

  • Items Arriving Damaged – Visible defects caused by shipping or handling

  • Faulty Clasps or Closures – Closures that fail due to workmanship issues

  • Loose or Misaligned Stones – Stones arriving unset, loose, or visibly misaligned

  • Material Flaws – Structural imperfections in the metals

  • Incorrect Product Received – Wrong item, size, or variation

After 90 Days

We are pleased to offer preferred, advantageous repair pricing for all Solist customers after the warranty period. Estimates are provided for approval before any work begins.

What’s Not Covered

The following are not considered defects and are excluded from warranty coverage:

  • Normal wear and tear, scratches, or everyday signs of use

  • Fading or discoloration from exposure to chemicals, heat, pools, or perfumes

  • Natural metal wear (e.g., thinning prongs over time)

  • Damage caused by accidental impact or mishandling

  • Misshaping of rings or bangles due to pressure or catching

  • Chain breakage caused by pulling or snagging

  • Stone loss caused by trauma

  • Any repairs, resizing, or alterations performed by a third party
    (such work voids the warranty)

Need Assistance?

Our Concierge Team is here to assist with warranty questions, repairs, or quotes:
concierge@thesolist.com